![]() ![]() Send, receive RCFsand update CRM accordingly.phone, email) and ensuring all information is up to date and complete Manage monthly Revenue Confirmation process by contacting subscribers (i.e.Finance Request Forms: generate FRFs as required.Update SOP's to reflect billing remediation actions and changes in process.Flag contracts impacted by changes in process or business rules.Software and Subscription billing review:.Manage tracking process, produce monthly reports.Ensure CRM data/event is added, updated and accurate.Review ProSYNC services with vendors for correct level based on revenue brackets.Set up applicable contracts and upgrades/ renewals, onboard new vendors Provide quotations for subscription, software, set-up and data loading options for all GS1 subscribers.Prefix authorization: conduct ownership issue research as assigned.Address issues coming in to the Operations Support Group mailbox, as assigned by the Supervisor, Operations Support. ![]() The team focuses on evaluating and building process controls, enhancing reporting capabilities and developing SOPs to improve internal systems and processes. Coordinator, Operations Support provides internal support to key GS1 Canada departments (Operations, Finance, Industry Relations, Industry Engagement), and interacts with external contacts (Subscribers). Key Role The mandate of the Operations Support Team is the development, documentation and execution of operational processes to support subscriber contract management and status changes, billing, and issue investigation and resolution.
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